Privacy Policy

Last updated: 25 June 2026  |  Great Lake Lounge  |  GreatLakeLounge.com

1. Introduction

Great Lake Lounge ("we", "our", "us") is committed to protecting the personal information of every individual who interacts with our website and services. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what your rights are in relation to that information.

By using our website or submitting an enquiry through our contact form, you acknowledge that you have read and understood this policy.

2. Information We Collect

We collect personal information in the following circumstances:

• When you submit an event enquiry through our contact form (name, phone number, email address, event details)
• When you communicate with us directly by email or telephone
• Automatically when you browse our website (through cookies and analytics tools)

We collect only the information that is reasonably necessary for the purpose for which it is being collected.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your event enquiries and provide quotations and proposals
• Plan, coordinate and deliver the event services you have engaged us to provide
• Communicate with you about your booking before, during and after your event
• Improve our website and service offering based on usage patterns
• Comply with applicable legal obligations

We do not use your personal information for unsolicited marketing purposes without your explicit consent.

4. Information Sharing

We do not sell, rent or trade your personal information to third parties. We may share your information with:

• Members of our hosting and coordination team who require it to deliver your event
• Venue operators and third-party service providers involved in your event, where sharing is necessary to fulfil our service obligations
• Regulatory authorities where required by law

Any third parties with whom we share your information are required to handle it in accordance with applicable privacy legislation.

5. Data Retention

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Event enquiry information is typically retained for three years following the conclusion of a completed event or the final communication regarding an enquiry that did not proceed to booking.

6. Cookies

Our website uses cookies to enhance your browsing experience and understand how visitors use the site. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

7. Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to certain uses of your information (subject to legal and contractual restrictions)
• Request that we cease using your information for direct marketing purposes

To exercise any of these rights, please contact us at events@greatlakelounge.com.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. While no data transmission or storage system is entirely secure, we are committed to maintaining the highest practical standard of information security.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will indicate the date of the most recent revision at the top of this page. Your continued use of our website following any update constitutes acceptance of the revised policy.

10. Contact

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: events@greatlakelounge.com
• Phone: +1 (416) 900-2240